Support

Email otiscui@icloud.com — we reply within 48 hours. Include your Report ID (shown on your pre-screen summary, e.g. TP-2026-08641) if your question is about a specific photo.

Refunds

Purchases are processed by Apple. To request a refund, use Apple's official form at reportaproblem.apple.com — sign in with the Apple Account you purchased with, choose the TruePhoto purchase, and select a reason. Apple decides and issues App Store refunds. If anything about your purchase is unclear, email us first and we'll help you sort it out.

Common questions

Why was my photo blocked in the app? The pre-screen names the issue it found and suggests a fix (for example "Head tilted down — lift your chin"). Checks are judged on your original capture. Retakes are free and unlimited.

Does TruePhoto fix a failed background or lighting check? No. Government-document modes do not replace backgrounds, adjust lighting, or apply filters. A failed item blocks the paid flow and asks you to retake for free.

Where are my purchased photos? Home screen → My photos. Every paid photo stays re-downloadable and reprintable, free, forever.

Do you store my photos? No. See our Privacy Policy — one cropped, downscaled copy is sent for the visual pre-screen and discarded immediately after the result.

Can the app guarantee my photo will be accepted? No app can. The pre-screen reduces common photo errors, but only the reviewing government authority decides acceptance. Always check the current requirements for your destination and application method.